To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

“Company,” “we,” “us,” or “our”

: refers to Reemio Limited Company, which is responsible for your information under this Privacy Policy.

: refers to any person or entity registered with Reemio to use the Services.

: refers to small amounts of data generated by a website and stored by your web browser. Cookies are used to identify your browser, provide analytics, and remember information about you, such as your language preferences or login details.

: refers to the country where Reemio, or its owners/founders, are based — in this case, Kenya.

: refers to the company, organisation, or individual that signs up to use the Reemio Service to manage relationships with their consumers or service users.

: refers to any internet-connected device, such as a phone, tablet, computer, or any other device used to visit Reemio and access the Services.

: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are typically allocated in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

: refers to individuals employed by Reemio or contracted to perform a service on behalf of one of the parties.

: refers to any information that, directly or indirectly, or in combination with other information — including a personal identification number — enables the identification or identifiability of a natural person.

: refers to the services provided by Reemio as described in the relevant terms (if available) and on this platform.

: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you.

: refers to Reemio’s websites, accessible via the following URLs: (listings.reemioltd.com)

Reemio Platform / Web (Referred herein as “we, & “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Reemio, and is in line with the Kenyan Data Protection Act, 2019. This Privacy Policy applies to our application named Reemio, and its associated subdomains (collectively referred as our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Reemio grants you a revocable, non-exclusive, non- transferable, limited license to download, install and use the app strictly in accordance with the terms of this Agreement. These Terms & Conditions are a contract between you and Reemio (“we, & “our” or “us”) grants you a revocable, non-exclusive, non- transferable, limited license to download, install and use the app strictly in accordance with the terms of this Agreement.

In using our website and app, we may need to collect and use your personal data, which includes:

 includes full name or similar identifier and identification number.

 includes email address and telephone numbers.

 includes bank account and mobile money details.

 includes details about payments to and from you and other details of services you have made through our Platforms.

 includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Platforms.

 includes your username and password, purchases or service requests made by you, your interests, preferences, feedback, and survey responses.

 includes information about how you use our Platforms.

 includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We collect information from you when you visit our service, register, subscribe to our newsletter, respond to a survey or fill out a form, which entails your Name / Username, Phone Number, and Email Address. When you submit an inquiry to us, or subscribe to the sharing of our latest information or contact us using the contact information set forth in this Privacy Policy. Such information will be used only to contact you and solve and answer your questions, or to provide you with the services you have subscribed to, and will be used for no other purpose.

Information collected in your using the Website. In order to optimise the visiting experience and page performance, to perform visiting statistics on website usage, and to prevent and detect acts that endanger cybersecurity, we will record your browser and device information when you use the Website, including but not limited to your IP address, location browser type, language used and visiting date and time We also collect information from mobile devices for a better user experience, although these features are completely optional. Furthermore, Location (GPS): Location data, when enabled by the user, helps to create an accurate representation of your interests, and this can be used to bring more targeted and relevant ads to potential customers.

5. How Do We Use the Information We Collect

To personalise your experience with Us (your information helps us to better respond to your individual needs).

To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you).

To personalise your experience with us (your information helps us to better respond to your individual needs).

To improve customer service (your information helps us to respond to your customer service requests and support needs more effectively).

To administer a contest, promotion, survey, or other site feature.

6. When do we use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming our customer, we receive information from a third party that provides automated fraud detection services to us. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

7. Do we share the information we collect with third parties?

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and our service, database storage and management, email management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through our service. We will likely share your personal information, and possibly some non personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the service in a shared location, and type of device used to visit the service. They may aggregate information about our advertising and what you see on the service and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?

We will collect personal information that you submit to us. We may also receive personal information about typo from third parties as described above.



By submitting your email address to our service, you agree to receive emails from us. You can unsubscribe from any of these email lists at any time by clicking the opt-out link or another unsubscribe option included in the respective email. We only send emails to individuals who have authorised us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we dislike spam as much as you do.

By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Could my information be transferred to other countries?

We are incorporated in Kenya. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data.

To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans- border transfer and hosting of such information.

11. Is the information collected through our service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

12. Can I update or correct my information?

The rights you have to request updates or corrections to the information we collect depend on your relationship with us. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by canceling your account.

Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections.

You are responsible for maintaining the secrecy of your unique password and account information at all times. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable. If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organisation with which you are a customer.

If you are one of our workers or applicants, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants. You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of us or any of its Corporate Affiliates (as defined herein), or that portion of us or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganisation or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, ‘Corporate Affiliate’ means any person or entity which directly or indirectly controls, is controlled by or is under common control with us, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

16. How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalise it by anonymising it so that we can’t identify you.

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Without limiting the foregoing, neither us nor any provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the service, or the information, content, and materials or products included thereon; (ii) that the service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the service; or (iv) that the service, its servers, the content, or e-mails sent from or on behalf of us are free of viruses, scripts, trojan horses, worms, malware, time bombs or other harmful components. Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.

The laws of Kenya, excluding its conflicts of law rules, shall govern this Agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.

By using our service, registering an account you consent to this Privacy Policy.

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

We use ‘Cookies’ to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all.

We never place Personally Identifiable Information in Cookies. Cookies and other similar device information identification technologies are commonly used on the Internet. When you use the Website, we may use relevant technologies to send one or more Cookies or anonymous identifiers (hereinafter, each, a “Cookie”, and collectively, the “Cookies”) to your device to collect, identify and store the information in connection with your visit to, and use of, the Website. We undertake that we will not use Cookies for any purposes other than those described in this Privacy Policy. We use Cookies primarily to ensure the secure and efficient operation of the Website, to enable us to confirm the security status of your use of the Website, and to detect such unusual conditions as crashes and delays.

We will collect such information only if you voluntarily give your consent thereto, and you have the right to choose whether or not to accept Cookies. If you need to choose to accept or decline Cookies, please click on the pop-up banner at the bottom of the page when you first visit the Website; if you choose to decline the installation of Cookies, some features of the Website may then not function properly. Most browsers provide users with the function to remove their browser cache data, and you may perform the appropriate removal of data, or you may modify your acceptance of Cookies or reject our Cookies. You may not be able to use Cookies-dependent services or corresponding functions due to such modifications.

Advertising keeps us and many of the websites and services you use free of charge. We work hard to make sure that ads are safe, unobtrusive, and as relevant as possible.

Cookies help to make advertising more effective. Without cookies, it’s really hard for an advertiser to reach its audience, or to know how many ads were shown and how many clicks they received.

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date.

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third-Party Services”). You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services. Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

27. Information about General Data Protection Regulation (GDPR) 

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why this data is collected, and how we maintain this data under protection from being replicated or used in the wrong way.

GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have over their personal data.

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity. The Data Protection Principles include requirements such as: Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect. Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organisations must specify why they need the personal data when they collect it. Personal data should be held no longer than necessary to fulfil its purpose. People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organisation.

GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At Help Scout we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

30. Individual Data Subject Rights – Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. Reemio processes or stores all personal data in fully vetted, DPA-compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days. We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve, and remove personal data. We got you! We’ve been set up as self-service from the start and have always given you access to your data and your customers’ data. Our customer support team is here for you to answer any questions you might have about working with the API.

 These Terms are effective upon posting. Continued use of Reemio signifies acceptance.